"Frustration and possible annoyance" are the words that struck me right away in the letter I received in my hotel room yesterday evening. Must have been for somebody else since I did not feel frustrated at all, and I did not remember bringing any "service related issues" to their attention. So I phoned Mrs. Horne, and asked her about it. Turns out that the letter was indeed intended for me, because the night before I had informed them that the internet was not working in my room. The disruption only lasted for about 10 minutes so I had already completely forgotten about it. Now I am thinking of ways for Mrs. Horne to "enhance my stay and improve my overall wellbeing" 🙂
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